Returns & Exchanges

Return Eligibility

If something doesn’t feel quite right, we’re happy to help. Returns or exchanges are accepted within 14 days of delivery, provided that:

• The item is unused and in its original condition

• The item is not customized or made to order

Because each piece is handcrafted, natural variations in size, shape, or finish are part of the handmade process and are not considered defects.

Non-Returnable Items

• Customized or made-to-order pieces

• Items damaged due to improper use or care

How to Start a Return

Please contact us within 14 days of delivery with your order number and photos (if applicable), and we will guide you through the return process.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item arrives damaged or incorrect.
Original shipping fees, where applicable, are non-refundable.

Refunds

Refunds are issued to the original payment method within 3–5 business days after we receive and inspect the returned item.

Contact Information

Trade name: Ember Odd

Email: hello@emberodd.com

Company Address: 320 Xingda Road, Minhang District, Shanghai 201112, China

Alternate Address: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom.